Be the human expert behind Espresso Labs' AI — triaging alerts, supporting customers, and keeping their IT and security environments running.
About the Role
This hands-on role is ideal for someone with a strong technical foundation who enjoys troubleshooting, learning new technologies, and working directly with customers to resolve IT and security issues.
Key Responsibilities
- Provide Tier 1–2 technical support to customers via chat, email, or remote session
- Troubleshoot Windows and macOS endpoint issues, software installation errors, connectivity, and performance problems
- Assist in managing IT assets, patch management workflows, and endpoint security tools
- Support deployment and configuration of Espresso Labs’ agent, browser extension, and cloud services
- Monitor alerts and reports to identify potential security or performance issues
- Document troubleshooting steps, recurring issues, and customer feedback for internal knowledge base
- Collaborate with the engineering and cybersecurity teams to escalate complex incidents
- Work independently with minimal supervision while maintaining high responsiveness and accountability
Required Qualifications
- 1–3 years of experience in IT Support, Helpdesk, or Cybersecurity operations
- Familiarity with IT management and remote monitoring tools (e.g., RMM, EDR, or MDM platforms)
- Working knowledge of Windows and macOS administration
- Basic understanding of patch management, endpoint security, and cloud environments (Microsoft 365, Google Workspace)
- PowerShell or scripting knowledge is a plus
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication skills and a proactive, self-starter attitude
- Ability to manage multiple tasks, prioritize effectively, and perform under limited supervision
Preferred Qualifications
- Understanding of cybersecurity best practices and endpoint protection tools
- Familiarity with automation workflows or IT service management (ITSM) systems
- Interest in growing within a startup environment focused on AI and cybersecurity innovation
How to Apply
Send your resume, cover letter, and relevant project links to alonb+hiring@espressolabs.com. Espresso Labs is an equal-opportunity employer.